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eSIM help center
Questions, answered. Travel with confidence.
Everything you need to choose, install, activate, and troubleshoot your Quickiphone travel eSIM.
Check · Install · Connect
37 answers
An eSIM is a digital SIM built into a compatible phone, tablet, or wearable. It lets you download a mobile plan without a physical card.
After purchase, you install an eSIM profile using a QR code or manual activation details. When you arrive, switch it on and connect to a local partner network.
Both connect your device to a mobile network. A physical SIM is a removable card, while an eSIM is built into the device and installed digitally.
QuickConnect plans provide mobile data. You can use internet-based calling and messaging apps. QuickComplete plans add voice minutes and SMS.
Yes. Keep your primary SIM enabled for calls and texts, then select Quickiphone as the line for mobile data.
Most flagship phones released since 2019 support eSIM, including many newer iPhone, Samsung Galaxy and Google Pixel models. Use the compatibility checker in the header to confirm.
Open Settings, select Cellular or Mobile Data, and look for Add eSIM or Add Cellular Plan.
Open Settings and search for eSIM, SIM manager, or Add mobile plan. On many devices, dialing *#06# shows an EID if eSIM is supported.
Yes. A carrier-locked phone may reject travel eSIM profiles from another provider. Contact your home carrier to unlock it.
Some cellular iPads, tablets, and laptops support eSIM. Compatibility depends on the exact model and software version.
Install it before departure while you have a stable Wi-Fi connection. Leave the travel line turned off until you arrive.
Connect to Wi-Fi, open your device's mobile or cellular settings, choose Add eSIM, and scan the QR code.
Yes. If scanning is unavailable, choose the manual entry option and enter the SM-DP+ address and activation code from your order.
Some newer devices can recognize a QR code saved in Photos. Otherwise, open the code on another phone, tablet or computer.
Usually not. Most eSIM profiles can only be installed on one device and may not reinstall after deletion.
Most plans begin when the eSIM first connects to a supported network at the destination.
Turn on the Quickiphone line, select it for mobile data, enable Data Roaming for that line, and temporarily keep your home line off for data.
Travel eSIMs often connect through partner networks, so Data Roaming must be enabled on the Quickiphone line.
Hotspot and tethering are supported on most plans and devices. Availability can depend on the destination network.
Yes. Dual-SIM devices let you choose which line handles mobile data, calls, and messages.
Yes. Apps tied to your normal number usually continue working when mobile data comes from the travel eSIM.
Disable automatic app updates, cloud photo backup, video autoplay, and background refresh. Download maps offline.
Light messaging and maps often use 1–3 GB per week. Regular social media and browsing may need 5–10 GB.
A regional eSIM covers several countries under one plan. It is useful for multi-country trips because you do not need to swap SIMs.
5G is available where the selected plan, local partner network, device, and location all support it.
Many plans support top-ups. If a top-up is unavailable, you can purchase and install another package.
Mobile data stops when the allowance is exhausted. There are no automatic overage charges. Add a top-up to continue.
Only if you purchased a regional or global plan covering those destinations. A local country plan works only in that country.
Confirm the travel line is enabled, Data Roaming is on, Quickiphone is selected for mobile data, and you are in a covered area.
Turn Airplane Mode on for 30 seconds, restart the phone, verify the APN from your plan instructions, then contact Support.
Speed varies with local coverage, congestion, building materials, terrain, and network technology. Try moving or restarting the connection.
Confirm the eSIM is not already listed in your device settings. QR codes are generally single-use. If not listed, contact Support.
No. Deleting an eSIM can make it impossible to reinstall. Contact Support first and keep the profile.
Your QR code and setup details are delivered electronically after checkout. Check your inbox and spam folder.
Eligibility depends on whether the eSIM has been installed, activated, or used. Contact Support with your order number.
Quickiphone travel plans are prepaid and do not require a contract. A plan does not automatically renew.
Checkout uses encrypted payment processing. Quickiphone does not display or store full card details.
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